Return & Refund Policy

Returns

We want you to be fully satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order details and images of the product.

Eligibility for Returns

• Item must be unused, sealed, and in its original packaging.

• Opened or used items cannot be returned due to hygiene and safety reasons (especially herbal & cosmetic products).

Refund Process

Once your return is approved, your refund will be processed within 5–7 business days to your original payment method.

Non-Returnable Items

• Opened bottles or used products

• Items on sale or under promotional offers

• Personalized or combo packages

🚫 3. Cancellation Policy

Order Cancellation by Customer

You can cancel your order within 24 hours of placing it, provided it has not been shipped. Once shipped, cancellation is not possible.

Order Cancellation by Kamini Store

We reserve the right to cancel any order due to product unavailability, payment failure, or other unforeseen reasons. If your payment has been processed, it will be refunded promptly.

🚚 4. Shipping Policy

Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Delivery Timeline

• Metro Cities: 3–5 business days

• Other Locations: 5–8 business days

• Remote Areas: Up to 10 days

Shipping Charges

Free shipping on all prepaid orders above ₹499. For orders below this amount, standard shipping charges may apply.

Tracking Orders

Once dispatched, you’ll receive a tracking link via SMS or email.

Delay Disclaimer

Delays may occur due to weather, courier issues, or unforeseen logistics conditions. We appreciate your patience.